Farah Patel

A dynamic and accomplished leader known for exceptional expertise in driving customer loyalty and customer experience with esteemed organizations. Years of successful background in senior roles in management, training, learning, and development. Specialized in increasing profitability, customer loyalty, developing efficient workforce, strategic process management and motivating employees to achieve maximum productivity for fast growing organizations. Adept at building people and teams as well as introducing sustainable strategies that enabled enhancement of service culture. Instrumental in bringing latest innovations in modern techniques of management, sales, marketing, and operations, while anticipating changes to minimize risks in a challenging environment. Committed to identify and leverage opportunities for growth, with a proven ability to build effective teams. Able to adopt a lean mind-set to continually improve company productivity and efficiency.

Areas of expertise: 

• Strategic Planning & Analysis
• Customer Experience & Retention
• Customer Loyalty
• Risk Management
• Project Planning & Management
• Continuous Process Improvement
• Leadership
• Stakeholder Relations
• Change Management
• Sales & Customer Operations Management